Contact information

Effective Date: 2026
Website: frostliving.space
Business Name: Frost Living

Thank you for visiting Frost Living. We are here to help with any questions about our products, orders, shipping, returns, refunds, or general customer support.

Customer Support

For assistance, please contact us using the information below:

Business Name: Frost Living
Website: frostliving.space
Email: support@frostliving.space
Phone: +1 (250) 489-3540

Business Address:
6801 Main St
Oliver, BC V0H 1T2
Canada

What We Can Help With

Our customer support team can assist you with:

Product questions
Order confirmation
Shipping updates
Tracking information
Returns and refunds
Damaged, defective, or incorrect items
General store inquiries
Product care guidance

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (PST)
Saturday: 10:00 AM – 4:00 PM (PST)
Sunday & Public Holidays: Closed

We aim to respond to all customer inquiries within 24 business hours. Response times may be longer during weekends, holidays, or high-volume periods.

Before Contacting Us

To help us assist you faster, please include the following information when contacting us:

Your full name
Your order number
The email address used to place the order
A clear description of your question or issue
Photos or videos, if your item arrived damaged, defective, or incorrect

Product Support

Frost Living sells ice cube trays with storage bins, ice scoops, press-release lids, freezer organization products, and related kitchen essentials. If you have questions about product use, cleaning, care, or compatibility, our support team will be happy to help.

Returns and Refunds

If you would like to request a return or refund, please contact us at:

support@frostliving.space

We offer free returns and refunds within 30 days for eligible items. Please refer to our Return and Refund Policy for full details.

Shipping Support

Frost Living offers free worldwide shipping, with estimated delivery typically taking 7–10 business days. If you need help with delivery updates or shipping questions, please contact our support team.