Refund policy

Effective Date: 2026
Website: frostliving.space
Business Name: Frost Living

At Frost Living, customer satisfaction is very important to us. We want you to shop with confidence and enjoy our ice cube trays with storage bins, ice scoops, press-release lids, kitchen storage essentials, and related home products. If you are not completely satisfied with your purchase, we are happy to assist you under the terms of this Return and Refund Policy.

30-Day Free Return and Refund Policy

We offer free returns and refunds within 30 days of the date your order is delivered. To be eligible for a return, your item must meet the following conditions:

The item must be returned within 30 days of delivery.
The item must be unused, clean, and in its original condition.
The item must be returned with its original packaging, accessories, manuals, and any included parts.
Proof of purchase, such as an order number or confirmation email, must be provided.

If your return is approved, we will provide return instructions and process your refund once the returned item has been received and inspected.

Return Eligibility

Items may be eligible for return if:

You received the wrong item.
The item arrived damaged or defective.
The product does not match the description on our website.
You are not satisfied with your purchase and the item is still in returnable condition.

For hygiene and safety reasons, products that have been used with food, beverages, water, or ice may not be eligible for return unless they are defective or damaged upon arrival.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, missing parts, or incorrect, please contact us within 7 days of delivery at:

Email: support@frostliving.space

Please include:

Your order number
A clear description of the issue
Photos or videos showing the damaged, defective, or incorrect item
Photos of the packaging, if applicable

Once we review your request, we will offer a suitable solution, which may include a replacement, refund, or return.

Non-Returnable Items

The following items may not be eligible for return:

Items used with food, drinks, water, or ice unless defective
Items returned after 30 days from delivery
Items damaged due to misuse, improper cleaning, accidental damage, or normal wear and tear
Items missing original packaging, parts, or accessories
Gift cards or promotional items, if applicable

Refund Process

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow several business days for the refund to appear on your bank statement or payment account. Processing times may vary depending on your payment provider.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us at:

support@frostliving.space

Return Shipping

Frost Living offers free returns within 30 days for eligible orders. If your return request is approved, we will provide instructions for returning your item.

Order Cancellations

If you would like to cancel your order, please contact us as soon as possible. We can only cancel an order before it has been processed or shipped. Once an order has been shipped, it must be handled through our return process.