Shipping policy

Effective Date: 2026
Website: frostliving.space
Business Name: Frost Living

Thank you for shopping with Frost Living. We are committed to providing a reliable and convenient shipping experience for customers around the world. This Shipping Policy explains our shipping rates, delivery estimates, order processing, and related shipping information.

Free Worldwide Shipping

Frost Living proudly offers free shipping to customers worldwide. There is no minimum order requirement for free shipping unless otherwise stated during a special promotion.

Delivery Time

Our estimated delivery time is typically:

7–10 business days

Delivery times may vary depending on your country, region, local courier service, customs clearance, weather conditions, holidays, or unexpected transportation delays.

Please note that business days do not include weekends or public holidays.

Order Processing Time

Orders are usually processed within 1–3 business days after payment has been confirmed. During peak seasons, promotional periods, holidays, or high-volume sales events, processing may take slightly longer.

Once your order has been processed and shipped, you may receive a confirmation email with shipping details, if tracking is available.

Shipping Locations

We ship to most locations worldwide. However, there may be certain countries, regions, or addresses where shipping is unavailable due to courier limitations, customs restrictions, or local regulations.

If we are unable to ship to your address, we will contact you as soon as possible and provide a suitable solution, which may include order cancellation and refund.

Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate before placing your order. Frost Living is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

This includes but is not limited to:

Incorrect street address
Missing apartment, unit, or suite number
Wrong postal code
Incorrect city, province, state, or country
Invalid phone number or email address

If you notice an error in your shipping address, please contact us immediately at:

support@frostliving.space

We can update your address only if your order has not yet been processed or shipped.

Tracking Information

When tracking is available, tracking details may be sent to your email after your order has shipped. Please allow some time for tracking updates to appear in the courier system.

In some cases, tracking updates may be delayed even though the package is already in transit.

Customs, Duties, and Taxes

Depending on your country or region, your order may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges. These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated at checkout.

Frost Living is not responsible for delays caused by customs inspections or import procedures.

Delayed Packages

While most orders arrive within the estimated delivery window, delays may occur due to circumstances beyond our control, including:

Customs processing
Weather disruptions
Courier delays
High shipping volume
Incorrect shipping address
Public holidays
Local delivery restrictions

If your package has not arrived within a reasonable time after the estimated delivery window, please contact us and we will assist you.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you have not received it, please check:

Around your delivery location
With household members, neighbors, or building staff
Your mailbox, parcel locker, front desk, or reception area
The local courier office

If you still cannot locate your package, please contact us at:

support@frostliving.space

We will help review the situation and work toward a suitable solution.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photos of the damaged item and packaging.

We will review your case and may offer a replacement, refund, or return solution depending on the issue.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible. We can only make changes or cancellations before the order has been processed or shipped.

Once an order has shipped, it cannot be canceled and must follow our Return and Refund Policy.